Frequently Asked Questions
Help and FAQs
Please select a question from the list below for further information
Are orders sent in plain packaging?
We are very aware that many customers require complete discretion when purchasing our products. Therefore all of our products are sent in plain, unmarked packaging, without fail.
How will the payment appear on my card statement?
On your card statement, our payment will appear as AC Trading. This is to ensure that our service is fully discreet.
We send orders out as quickly as possible. This is normally within one working day of receipt. Orders are sent using Royal Mail first class in the UK and air mail for other countries. To ensure the fastest possible delivery, please see our Delivery Options page for further information.
What payment methods do you accept?
We accept Paypal, MasterCard, Visa, Visa Electron, Switch/Maestro, Solo and Delta cards.
Is it safe to give my card details online?
Online credit/debit card payments are collected using the highest SSL encryption. Our entire checkout process is secured by SSL. The security of this area is indicated by the presence of the padlock symbol which is normally at the bottom or top of the browser window.
Is postage and packaging free?
Yes, for UK customers there is a free option. All UK orders will be sent by first class post via our priority delivery option unless requested otherwise. Orders to countries outside of the UK will be charged a small amount of shipping. This will be calculated by the shopping basket depending on the products ordered.
We offer 365 day no hassle returns. Please see our returns policy page for full details.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998).
We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never reveal your information to any third parties.
We send an automatic confirmation of each order by email. We will also notify you my email when your order has been despatched. Other than that we will not e-mail you at any other time, unless there is a problem with your order, or you have agreed that we can do so, for example have signed up to our email list.
The only information we will collect about you will be that given by you at the time of ordering/joining as a member. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct them promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We will not transfer your information either inside or outside the EEA (European Economic Area).
We will not reveal your details to a third party for any purpose without your express permission.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
How would you contact me in the event of a problem?
By email only.
Does buying from you affect my statutory rights?
No your statutory rights are not affected. Either party’s failure to exercise or enforce any term of, or any right arising pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
These terms of business shall be governed by the law of England and the parties submit to the jurisdiction of the English courts.
We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional. However, there may be times when things go wrong. If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please let us know.
You can email us at any time.
We will reply within 48 hours and will try our very best to resolve the problem wherever possible within 7 days. Your complaint will be dealt with sympathetically and confidentially. If you are unhappy with your purchase, you are also protected by our returns policy.
Contact us with any further questions:
Please email us.